[To: Rick Riazi, Business Manager]

Hi Rick,

I bought a car from Hall Imports a couple of weeks ago - it was a Mazda 3. I just wanted to let you know that I am very pleased with how everything turned out. From the first day when I came in and saw the selection you had on the lot, and later that day when I talked with Dale, who is a great salesman-he did everything wonderfully, he didnt pressure me in any way, he talked through any questions I had -- everything just went smoothly. We had a great time, actually, my dad came in with me as you probably remember. I just wanted to thank you for everything, again - everything went smoothly, and I will definitely recommend you to my friends and family. I hope that you will send this on to your managers and let them know you really did a great job and I appreciate it.

- Melissa J, Oak Creek, WI